Shipping Policy

KitchenHub Store

At KitchenHub, we are committed to getting your kitchen essentials to you safely, reliably, and as quickly as possible.

1. Order Processing

Orders are processed after payment has been successfully confirmed.

Orders are generally processed within 1–3 business days, excluding weekends and public holidays. During sales, promotions, or periods of unusually high demand, processing may take longer.

2. Delivery Times

Estimated delivery times depend on your location:

• Lagos: 1–3 business days

• Other locations within Nigeria: 2–7 business days

• Remote locations: Delivery may take additional time depending on the courier and accessibility of the location.

Delivery times are estimates and are not guaranteed. Delays may occur due to weather, public holidays, courier issues, incorrect address information, or circumstances beyond our control.

3. Shipping Fees

Shipping fees are calculated based on your delivery location, order size, weight, and applicable courier charges. The shipping cost will be displayed or communicated before your order is dispatched.

From time to time, KitchenHub may offer free or discounted shipping promotions subject to the applicable promotional terms.

4. Delivery Address

Customers are responsible for providing a complete and accurate delivery address and valid contact information.

KitchenHub is not responsible for delays or additional delivery charges resulting from incorrect or incomplete information provided by the customer.

5. Tracking Your Order

Where tracking is available, customers may receive tracking information once their order has been dispatched.

Customers may contact KitchenHub if they require assistance with tracking their shipment.

6. Failed Delivery

If a delivery attempt is unsuccessful because the customer is unavailable or cannot be reached, the courier may arrange another delivery attempt or return the package.

Additional delivery charges may apply where a second delivery attempt is required due to circumstances attributable to the customer.

7. Damaged or Incorrect Items

Please inspect your order when it arrives. If your item is damaged, defective, or different from what you ordered, contact KitchenHub as soon as possible with your order details and, where appropriate, photographs of the item and packaging.

We will review the issue and provide an appropriate resolution in accordance with our Return and Refund Policy.

8. Delayed or Lost Shipments

If your order appears to be significantly delayed or is reported as lost by the courier, please contact KitchenHub so that we can investigate the shipment with the delivery provider.

9. Changes to This Policy

KitchenHub reserves the right to update this Shipping Policy at any time. Any changes will be posted on this page and will take effect from the date of publication.

Last Updated: September 2026

This Shipping Policy is general website copy and should be reviewed to ensure it accurately reflects KitchenHub's actual delivery arrangements and applicable Nigerian consumer-protection requirements.